↩️ Refund & Exchange Policy
At HERCLOSET, each piece is handcrafted with care and tailored specifically to your order. Due to the bespoke nature of our products, we maintain a strict yet fair refund and exchange policy.
🎨 Custom & Made-to-Order Items
No Refunds / Exchanges- Change of mind
- Incorrect size selection
- Personal preference after delivery
Once an order is confirmed, it cannot be modified or cancelled as production begins immediately.
⚠️ Defective or Incorrect Items
24-Hour Reporting- Contact us within 24 hours of delivery
- Provide clear photographic evidence
- Verified cases qualify for exchange or replacement
Claims reported after 24 hours will not be eligible for resolution.
📋 Eligibility Criteria
- Original packaging with tags intact
- Unworn, undamaged, and resalable condition
- Items inspected before approval
🚚 Return Shipping
UAE CustomersPrepaid return shipping labels are provided.
Other RegionsCustomers are responsible for return shipping costs.
